The mission of Dustin Palmer Bodywork & Massage is to assist individuals on their journey toward healing and wellness and insures the preservation of integrity for both the client and therapist. Within the context of this mission and to protect the integrity and safety of both the client and the therapist, Dustin Palmer insists upon the absence of any sexual innuendo, either articulated or implied. Violation of this policy will result in an immediate holt to the treatment and a dismissal of the client at his/her full monetary expense.

Cancellation and re-scheduling

As our business grows, we have unfortunately been experiencing some attendance issues. As a result we have found it necessary to tighten up our late-cancel and no-call-no-show (NCNS) policies. The following will be implemented immediately, please familiarize yourself with our policies to prevent future issues.

By booking this appointment, you agree that you understand and accept the following...

LATE CANCEL

You MUST give at least a 24 hour notice to reschedule or cancel the appointment. If less than 24 hours notice is given, you will be required to pay a $30 late cancel fee before rescheduling or before your next scheduled appointment. For pre-paid appointments, your appointment will be placed back onto your account as a credit and can be rescheduled once the fee is paid. Upon request, the remainder of the pre-paid session, minus the $30 fee, can be refunded if you do not plan on rebooking your session.

NO-CALL-NO-SHOW

Failure to show up for your appointment without notice is a forfeiture of the session fee. No refund will be issued. If you did not pre-pay your appointment, you must pay the full service fee before you will be permitted to rebook an appointment. Two no-shows will disqualify you from future bookings.

SHOWING UP LATE

If you arrive late for the appointment, the remaining time of the appointment will be utilized to provide the best massage/bodywork possible and the full fee will be charged - not discounted for time.

Lymphatic Drainage Pre-payment Requirement

Our studio has identified a negative trend in attendance issues for lymphatic drainage which has become costly to our therapists and the business. As a result, we now requires pre-payment for all lymphatic drainage services and all appointments are subject to our cancellation and re-scheduling policy stated above.

What to expect

• Massage therapy involves the use of touch, and may include the use of oils, lotions, or creams. Coming to your massage therapy session with a clean body is imperative for the health and safety of both the client and massage therapist. Personal hygiene is mutually respected on both the part of the client and the massage therapist. Should either part fail to uphold their hygiene responsibilities, services for that session will be postponed. 

• I understand that a single massage session or massage on a random basis is limited to providing general, nonspecific benefits. If I choose to use massage on regular basis, I will participate in a detailed history and assessment process, working with the massage therapist to determine the most effective treatment plan to help me achieve my goals. I understand that re-assessment may be needed to ultimately achieve my goals. 

• Alcohol/drugs and massage DO NOT MIX. Massage therapist and client both will refrain from alcohol and/or drug use for at least 12 hours prior to the massage session. If you are taking or have taken prescription drugs for pain management or anti-inflammatory purposes in the past 12 hours, please notify the massage therapist prior to the sessions beginning for re-scheduling. 

• Clients may undress to their comfort level. Removal of bra is optional for female clients. All clients will be covered and draped with clean linens at all times. Only the area being worked on will be undraped. 

• Clients 18 years or younger must be accompanied by and have the consent of a parent or guardian. Any client can request a friend or relative to accompany them in the massage session if this will help the client feel more comfortable; and provided the person accompanying does not disrupt the session or behave in any inappropriate manner. 

• Dustin Palmer Bodywork & Massage is a professional massage therapy practice, and as such, follows a strict code of ethics. Confidentiality of our clients and sessions will be honored with one noted exception: Any revealed illegal activity or questionable activity involving minors, as required by law. 

• Fees are required at the time of service. Gratuities not included in the price of service and are not expected. Dustin Palmer Bodywork & Massage reserves the right to raise fees; however, a 2 month notice will be given.

RELEASE: By booking an appointment and completing our informed consent form, the client affirms that they have stated all known medical conditions and agree to keep the therapist updated on their medical profile. The client also agrees that there shall be no liability on the therapists part, or on the part of Dustin Palmer Bodywork & Massage, LLC if I fail to do so. The client also agrees that a physicians note will be necessary before beginning massage therapy treatment if they present with high risk complications.  the client also grant permission to Dustin Palmer Bodywork & Massage LLC to audio record sessions.  

Massage therapy in general can provide the benefits of enhanced relaxation, stress reduction, reduced pain from muscular tension and spasm, improved circulation and increased range of motion.  You understand that massage therapists are not licensed to practice medicine and therefore do not diagnose illness or disease; perform spinal manipulations; or prescribe medical treatments.  You are aware that massage therapy is not a substitute for medical treatment, medication or diagnosis for any health condition you may have. It is recommended that you pursue appropriate health management for conditions you may have. 

General benefits of massage, as well as any cautions or contraindications have been explained to me. Due to certain contraindications and cautions for massage, the practitioner must be made aware of existing physical and mental conditions. You must inform the massage therapist of all known physical and medical conditions, and medications.  You understand that it is your responsibility to keep the massage therapist updated on any changes in your health status and agree to do so each time you receive massage. 

Treatment of a Minor

If the client seeking treatment is a minor under the age of 18 years of age, the signatures of both the minor client and parent/legal guardian are required in order to grant permission for the practitioner to preform treatment.  By signing the treatment of a minor form, you give consent for your minor child to receive treatment from Dustin Palmer Bodywork & Massage LLC.  You acknowledge that you are financially responsible for the minor and that you must schedule all appointments on their behalf.